Once an order has been placed you may not cancel the order as goods are often packaged and shipped the same day. Please select carefully before placing an order.
If for any reason you are not completely satisfied with your Oofos.co.nz purchase, please return it to us in the original resaleable condition, in original unmarked packaging within 30 days of receipt and we will replace it or refund your purchase price using the original payment method. Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.
NOTE: These products are guaranteed under the Consumer Guarantees Act.
Consumer Guarantees Act 1993:
The Consumer Guarantees Act sets out minimum standards for goods sold. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or refund.
Fair Trading Act 1986:
The Fair Trading Act is designed to protect the customer being mislead, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
Please follow the instructions below when packing and sending your product for return. It's important to note that these instructions must be followed in order for us to properly process your return. Please ensure the item is in its original condition including packaging. Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap. Include a copy of the packing slip or proof of purchase (included with your shipment). We will not be able to process a return for any shipment received without a packing slip or proof of purchase. Use a secure shipping method to send the item so that it can be tracked. For example, Courier Post. We are not responsible for items lost during shipping, and cannot process your return until the item is received. All returns should be sent to the following address:
451B Beach Road,
For further information contact us at: firstname.lastname@example.org