SHIPPING
We are currently experiencing some delays and sincerely apologize for any inconvenience this may cause. We know this is frustrating - Thank you for hanging in there with us! Our team is actively processing refunds, shipping orders, and managing queries as swiftly as possible. We greatly appreciate your patience and understanding during this busy period. Thank you for your continued support and we will be in touch as soon as possible.
During this busy season, please allow up to 4 business days for orders to dispatch.
HOLIDAY SHIPPING
To make sure your holiday treasures arrive before the big day, please place your order by:
- December 20th for South Island delivery
- December 19th for North Island delivery
Order Processing
Delivering your order to you in a fast and efficient manner is one of our key priorities. Please allow 3-5 business days for order processing at our warehouse based in Auckland. Please note orders are processed Monday to Friday, during standard business hours. If you have ordered an item(s) that is out-of-stock or sold-out, we will advise you as soon as possible to amend your order.
Delivery:
We ship with Aramex. Please allow for the below approximate delivery time frames across New Zealand. Rural and some residential areas may require additional day(s) for delivery. Additional delays may also occur if further payment or address information is required.
Auckland – 2-3 Business Days
North Island – 2-4 Business Days
South Island – 3-5 Business Days
Rural (ALL NZ) – 3 Additional Business Days - Orders are transferred to local NZ Post Depots for delivery
Please supply a physical delivery address where someone will be present to receive the delivery. Aramex standard service is Authority to Leave. The parcel is to be left in a safe place upon delivery if available. If unable to leave in a safe place, the parcel will be directed to the nearest Parcel Connect agent or back to the local depot. The receiver will be notified where to collect their item by calling card. Deliveries are made Monday to Friday. Look up your tracking number at: www.aramex.co.nz
Delivery Charges:
- Orders of $150.00 and over, we provide FREE standard* delivery to any address within New Zealand.
- Orders under $150.00 - a $4.00 charge is applied for standard* delivery to any address within New Zealand.
*Standard delivery covers regions within the North Island & South Island only. Excluding outer NZ Islands + Pacific Islands. Additional courier costs to get to excluded regions will need to be paid by the customer.
We strongly advise all customers to check goods received thoroughly upon delivery before the disposing of packaging, removing any attached tags and/or wearing the footwear. If the package looks tampered with upon delivery, please take images and contact us immediately to ensure we can promptly provide a resolution.
Taxes: All prices include the 15% New Zealand GST Tax rate.
Mode of Payments: We accept payments via VISA/MASTER credit and debit cards, American Express, and LayBuy.
For further information contact us at: info@oofos.co.nz
